Terrible customer service. We had been coming to t...

Terrible customer service. We had been coming to the Kalahari for the last 4 years for the 4th of the July. Our sons birthday is on the 2nd, so we always make an extended stay out of it. This year, unlike previous years, was a disaster. We were unable to check in by the given check in time of 4 PM. Our room was in awful condition (Royal African Suite). The doors did not close without a lot of force. Our front door didn't close without a considerable amount of force (Room 2446). To top off everything our air conditioning went out. We were brought up fans to try to "cool" the situation. Obviously that was not sufficient. We ended up complaining enough, that the manager on duty, decided to refund us our stay, at 10:30 PM, and ordered us to immediately vacate the property. He then called security, because I used one curse word, which given the situation, wasn't too out of line. The "head of security" Josh, instantly called the police. To say this was humiliating is an understatement. We had 3 kids with us, and were forced to leave at 10:30 at night. We used to speak so highly of the Kalahari, but not again. We used to always refer friends up to the Kalahari, but not again. The Kalahari has lost a long time customer. There are better places to stay in Wisconsin Dells, for a fraction of the price. We left, and headed straight over to the Great Wolf Lodge. Our kids have had a blast here! If you are considering the Kalahari, I would certainly recommend staying somewhere else. It is overpriced, and the staff treat you awful!