We decided to do a trial run to get our dog used t...

We decided to do a trial run to get our dog used to this place in preparation for a trip we are planning.

We booked him for the price of two nights in the premium "suite" with the intention of him being there for one night and a full day. They guaranteed us that he would have his own suite room and that he would be there for the entirety of his stay. We decided to come and get him a little early. When we came to the counter, a young woman employee was evasive, and bee-lined to the back to grab him quickly. We followed her only to find that he had been moved to the back with all the other dogs and another dog was in the suite we had booked for him.

We were floored. They explained that another dog had a reservation...OK then why did you allow us to book it in the first place? The woman who went to get him was rolling her eyes at us while we were explaining why this was unacceptable. How are we to even believe that he spent any of his time in the suite we booked for him? If only he could tell us!

We cannot trust this place again, and cancelled our two week holiday reservation with them. We will be avoiding at all costs.