Trevor E.

Review of Coastguard Cafe & Takeaway

Their business model is two separate food outlets ...

Their business model is two separate food outlets in one (but even that isn't immediately obvious to someone that doesn't know).
All too often business owners assume a new customer can read their minds - and understand what to do.
We'd seen people outside eating and when we went there we simply joined the queue - expecting to place our order and say we're at a table outside.
That is something we've done countless times - as have millions of others.
What it turned out to be was the queue for takeaway. We should have gone to the inside cafe - same food - but we'd have got plates and cutlery.
A sign saying "Takeaway Only" would be so easy for anyone realising their customers are not all regulars.