Pitman probably has what you're looking for in the...

Pitman probably has what you're looking for in their inventory, but NONE of the staff know ANYTHING about photography/videography.

If you're a pro, prepare to browse through everything yourself. If you're an amateur, DON'T let the staff guide you, as their level of knowledge is quite shallow.

Let me give you examples of what my business partner and I encountered (in chronological order):

We first got a 5K gorilla pod. We asked for a ball-head for the gorilla pod, but were not directed to anything useful. I found them on the shelf right next to where we were talking, to my luck.

At this point, we still did not know what we were in for. Next, we inquired about a specific tripod. We asked if they carried a very specific Manfrotto video camera tripod with a ball-head. The employee kept recommending other products.

Somewhat frustrated from the diversion, we pointed to another tripod already open (without the ball-head), said that we were looking for the exact same model, just with a ball-head already attached. Such an item exists with 100% certainty (we already have one in our studio), it was just a matter of whether they had it in stock or not.

Seeing that the employee was somewhat lost, we showed the item we were looking for from Manfrotto's website. The employee said that they did not carry it.

The thing is, though, they DID carry it. We were getting slight hints of ignorance from the answers we were receiving, so we were really not convinced.

We started rummaging through the tripod boxes against the wall, and voila, we actually found 4 of the tripods we were looking for.

Don't get me wrong; we weren't rude or anything (no swearing, etc.), but were already clearly visibly frustrated, since we had already lost 15 mins. just manually going through each and every tripod box leaning against the wall.

Quite frustrated at this point, we next started looking for a specific monopod that was broken a few weeks ago. We found our old model, but also came across another one that was almost identical. It just did not have the max weight carrying limit stated on the box, but was lighter in build. Both were again Manfrotto.

We did the mistake of asking the same employee what the difference was. This was the answer he gave us: "well that one's a monopod"...

At that point, we asked for someone else to help us. He left us saying "well you probably didn't like me that much it seems".

The next guy came over, and he didn't know anything either, but at least he didn't pretend to know and left us quickly enough.

The point where we lost all hope and just simply started helping ourselves was when we started talking to the third guy.

We asked if they sold lavalier microphones for the Sennheiser EW 112P (or any other Sennheiser wireless microphone for that matter).

He asked "what's that?"

We repeated ourselves, "the microphone piece for the Sennheiser wireless microphone set".

He said "oh ok, what brand?"

At that point, we abandoned all hope.

At the end of the day, we did purhase goods exceeding 1K USD in amount, but we browsed every corner of the store ourselves, without anyone's help, losing all the precious time in the world.

So let me repeat what I said at the beginning: if you know what you're looking for, do it yourself. If you're a pro, expect to browse all by yourself. If you're an amateur, do NOT let anyone guide you, since you will 100% purchase the wrong stuff. Learn your basics from YouTube, make a list and don't let them guide you.