Second time to this restaurant, first time dinner ...

Second time to this restaurant, first time dinner was good, this time it was awful. Ordered a medium rare ribeye and it came well done, was very disappointed after a 30 mins wait. They did offer to exhange but I do not like the food going wasted and we were in a hurry, so we just quickly finished and left. They offered a free cappuccino in exchange, but unfortunately that didn't make up for the poor experience.