I have taken many courses at NAIT and am quite ple...

I have taken many courses at NAIT and am quite pleased with the quality of instructors and variety of courses, however, I have had bad experiences with NAIT when I am owed a refund. Many NAIT courses, such as their apprenticeship courses, require you to pay up front at the time of scheduling. Due to the nature of apprenticeship training apprentices are frequently required to cancel their course or reschedule due to employer requests and personal reasons. Payments are taken automatically, and are swiftly processed, but refunds take over 8 weeks. If you do not continually contact NAIT they will forget about you and will not process the refund. When contacting their student service wait times by phone are usually over an hour and the online chat options are not nearly as helpful; they usually offer laconic replies and do not even attempt to resolve you issue.
Considering the high volume of students and high quality of service that they advertise, they are quick to take payment and will resist issuing refunds when they are due. The level of neglect I have experienced trying to get refunds in the past has made it feel as though they truly intend to keep your money if you do not persistently hound them. Therefore, overall, I strongly urge students and future students to consider other options before giving NAIT their money.