We purchased a used vehicle that was supposed to b...

We purchased a used vehicle that was supposed to be delivered to us at home. There were several errors/discrepancies in discussion, sales, paperwork, delivery, and overall state of the vehicle. Details on the issues are below.

Their website says complimentary delivery and I was told it was complimentary delivery through the whole process until the end when credit had already been run and we were talking payments. They said it is only complimentary out to 20 miles.

When the vehicle arrived, the drivers did not have the ability to get onto the base where my home is so I had to drive off base to meet them and pick it up (sort of defeats the point of home delivery). The salesman said the drivers would have IDs and the ability to get on base for the delivery but after the sale was made, the manager said they would not have the required IDs and I would have to drive out to meet them.

The drivers showed up 2 hours late so it made meeting them difficult since I had to take two people to get the car especially considering my wife and I work and have a 2 year old at home with daycares closed.

The car was very dirty on the inside and looked as if it had not been vacuumed. There was some sort of white residue on several of the interior doors and liftgate as well as crumbs and dirt in the seats.

Upon inspection, one of the speakers was not working at all even though the salesman said all were working when he tested it. I called the salesman about it who directed me to the manager who said he didn t know any repair shops in my area so I had to take it to a different dealership and communicate the costs of repair to the manager. This is a lot more work for us now and we still don t have the car we purchased because it is being worked on. I hope they didn t hide the speaker not working but that would be an easy thing to miss as a buyer because I had to go in and isolate each speaker s sound to hear that it wasn t working. With al speakers on it was very difficult to tell so I felt like they knew it and just left it in hopes that I wouldn t notice.

When the paperwork arrived with the drivers, the numbers were incorrect. There was an additional $500 fee that the manager said would be taken off but wasn t. Luckily I had this in writing so he said he would fix it. The delivery fee was $25 more than what was agreed upon and the tax was higher as a result. Luckily I had that in writing too. I am sure they did not do it on purpose but it was a small amount compared to the purchase price of the car and it felt like they were trying to pass one over on me.

I am still awaiting a quote on repairs and hopefully the new paperwork with correct numbers will be Fed Ex d to me but I am ready to be done with this process. It definitely would have been better to go in and look at the car but they were so convincing that they could handle the process from a distance.

This review is not written out of anger or frustration but rather states the facts of the experience doing business with Fort Miller Ford. We are still in the process of working through our purchase and do hope to find positive resolution very soon.