Rabid Panda

Review of Fairfax Water

Get water from the stone age? No online billing? ...

Get water from the stone age? No online billing? No automatic billpay?! What is this...1990?! I actually had to drive out to Fairfax (45min to an hour in traffic) to set up my account. Why can't I do it online?! The guy behind the desk must be union or something. Because there is NO other reason for him to be doing what I could have done in 5min online from the comfort of my couch.
Your customer interface needs a HUGE overhaul...Fire the guy that took my money, take his salary and give it to some kids from GW. That kid can write you a decent website for you to interact with your customers efficiently. UGh... Pain in my A@!