Christopher Combs

Review of The Ritz-Carlton Hotel Laguna ...

I would STAY AWAY from this hotel while COVID is s...

I would STAY AWAY from this hotel while COVID is still an issue. We arrived to a beautiful hotel to find that EVERYTHING within the hotel was closed; all the restaurants, bars etc. There was not even a bar to sit and have a drink. There was ONLY ONE restaurant open that had a very small and strange menu. If you wanted to go to the beach or pool (why else would you go there) there was ZERO STAFF. There wasn't any customer service whatsoever, if you wanted to go to the beach you had to wait for someone in a golf cart to bring down chairs and an umbrella that you then had to carry down the cliff to the beach and set it up yourself. No drink service or really any service to speak of at the pool or beach. We were booked to spend a week there, we made the best decision ever and left after a couple of days and drove to San Diego to stay at the Pendry Hotel & Resorts, what a breath of fresh air; all of the restaurants are open, it isn't a ghost town like the Ritz was, much cheaper, incredible service at the pool, etc. I am sure this place is nice during normal times, however I would AVOID AT ALL COSTS until they are back up and running, they are doing the WORST job of handling the COVID pandemic. Save your money and stay somewhere else. If nothing else, call beforehand and make sure it isn't a ghost town where everything is closed and there isn't any staff.