SAVE YOUR MONEY, STAY AWAY FROM THIS COMPANY!!!!!

SAVE YOUR MONEY, STAY AWAY FROM THIS COMPANY!!!!!
I wish I could give negative starts. We stated contact with them for two hotels. We kept getting changed each week for more then our contact price. At this point we tried to contact our sales person, who would not response for weeks. Our account was on direct debit so they would charge us full amount each week during pandemic. We tried to contact management. We would get napkins and different color sheets delivered and would get charged for it even tho they are no use to us. After a month and half finally was able to sit down with manager name John. In meeting I was told he will work on each invoice and give us credit for overcharge. I contacted him the following 2 months, no answer. I was still trying to contact customer service and tell my story to whoever that listens. I finally got a hold of his manager, who said he would get back to me. At this point of course I m getting out of the contact with this company because they over charged us at least $1000 that I know of. Sometimes they would not deliver during pandemic and then still change us the full amount. Manager said ok we owe you this much money but you can t have your money back. It s like store credit you have to use it here. At this point 4-5 months had gone by me trying to figure this out. I was so sick of it I didn t even wanted to fight with them anymore. It was so disappointing that they knew they over charged but they still didn t give us our money back. Oh and ya the delivery guy broke glass door at one of the hotel. Customer service is horrible, no one cares and no one listens. It is such a big company, I expected much better service we got out of the company and wasted so much money. If you are looking to get service go to people linen, sometimes you rather pay more then get stuck with company who just want your money.