Greg YORKE

Review of Bosch Australia

My washer/dryer was failing to dry clothes. Servic...

My washer/dryer was failing to dry clothes. Service call was booked but I had to wait over a week. The technician attended and reset a couple of switches reporting the machine was fixed. Upon first use only a few hours later the machine was still not heating up and drying clothes. Further calls to support line resulted in an email booking further service call again in a weeks time. Attempts to engage customer support to escalate repair and raise issue with supervisors and management have been fruitless and ignored. A series of emails to customer service and corporate contact details and requests to escalate to management, executives and even the President have failed to engender any enthusiasm and interest to assist in rectification. An absolute total failure in Customer engagement and demonstration of ignorance and arrogance towards any service or support