Darryl Farthing

Review of East Midlands SHA

Do not deal with this company.

Do not deal with this company.
Purchased a water softener in May 2019 and fitted it for a customer.
It did not work from day one. They told us it could take 2 weeks to start working? We spoke with them repeatedly and they suggested we tried a few things, non of which helped. They apparently only have one engineer Josh. Parts were ordered on their advice from America. Parts coming from America for an in warranty repair? Surely as the dealers they should carry spares or replacement units? When they finally arrived and were fitted there was no difference. We have been chasing them since having various excuses as to why they have not visited to repair the appliance. (His car was having an MOT, he had a medical problem with his eye.) Many promises have been made that the problems will be rectified. Non of which have happened. Almost 4 months after installation the customer understandably has lost faith in the product and requested we remove it and is not prepared to pay for it.
Total lack of customer service. Lack of communication with our selves and the end user.
They are based in Leicester which is where the appliance is fitted.
If they cannot resolve an issue on their door step what chance for the rest of the country? We repeat do not buy from this company.