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Matty Bell

4 years ago

I m super happy with Ford for the whole experience...

I m super happy with Ford for the whole experience, from the day I bought my Mustang through to the customer service I receive every time I visit them.
I get a phone call around service time making it easy for me. Never forget a service again. Then I get a loan car, a newer model than what I m currently driving. I drive in and get valet service, a discussion around how my car is going and any changes I need/want and problems encountered. They then take my car, do the work and call before any repairs are completed to discuss pricing.
My service required parts from Melbourne overnight, but that s ok as I keep the loan car until then - another friendly phone call and what I see as a big part of the customer driven experience offered by city Ford!

Friendly staff, clean garage, brilliant service, great pricing (price match on parts etc) and an easy, stress free experience!

Thanks Ford!

M

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