Ash Josh

Review of VHL Heating Ltd

Matt and Kerry who were on the job were excellent....

Matt and Kerry who were on the job were excellent. They knew their job to core and clearly were a confident team who did the difficult job well within the anticipated time.
Matt visited the job few days earlier and gave me the exact details as to what the job entails. He was very professional and also agreed to install the same week.
Kerry who accompanied him on the day of the job was brilliant too . Over and above her tasks of installing the boiler with Matt, she showed her empathetic approach well beyond her expected role . While having the handover from Matt, she kindly kept my chatterbox primary school age child busy by having a small conversation with her tackling my daughter's questions better than me.
Very professional team not only on the floor ,but also the back office team that was accessible on phone and email who constantly kept me updated since the quote was offered to me.
Fair and competitive prices which were matched with an offer from another provider.
What impressed me was the social aspects of the team to work very much in the community that most of them grew up was commendable. They had the social connect and the confidence to believe in their business model which was evident when I contacted on a phone on Sunday to enquire just for a quote who guided me to the appropriate team. This indeed was a 24/7 customer service.
I would strongly recommend the entire team who exemplified that you can be professional and love doing thier job while providing an invaluable customer service.
Well done team.