Charissa Gardner

Review of Tarbox Toyota

I recently bought a used 2012 Sienna from here and...

I recently bought a used 2012 Sienna from here and was very disappointed!! The inside smelt of wet dog and the detail job was horrible. I expected better coming from a top dealership. I also feel like no one is on top of their game. My 20 day tag runs out tomorrow and I just received a call today that they needed me to come in to sign the title to proceed with the registration!! What!!?? They said they tried to call me!! Well, if you did, I missed your call and you NEVER left me a voicemail!! Oh, and they won't give me an extension on temp plate even though it is their error!! I also feel like there is no communication between salesman and service. When I went to pick up my new key and fob I mentioned to service about the smell and they said I had to talk to my salesman, I went to my salesman and he said I could just go to the service dept and I didn't have to make an appt....the following day I went to service, again, and they said I do indeed need to make an appointment!! I'm sorry Tarbox, but I won't be referring anyone to you unless you step up your game!!