We booked and paid for a 2 bedroom villa with priv...

We booked and paid for a 2 bedroom villa with private pool for 4 adults. This was a surprise for my brother and his wife visiting from the UK (we are Australian and visit Bali frequently). We booked this villa type so we could all spend time together without needing to go to the public areas. However, the hotel only provides facilities in this 2 bed/4 adult villa for 2 adults. So 2 drinks in the minibar, 2 nightclub entries, 2 complimentary massages and the worst of all - 2 sunbeds. We started asking on the first day for 2 more sunbeds but by day 4 we gave up - even though we ended up seeing the Manager they would not provide any more sunbeds. This meant 2 adults had to sit on an uncomfortable uneven concrete floor around our private pool - hardly luxurious! They would not bring two of the many spare identical sunbeds from around the main pool to us as they said it was too busy, so we ended up separating with 2 adults going to the main pool and 2 sitting at the villa pool, or all going to the main pool together - what a joke! This entirely defeats the object of hiring a private villa with pool! The staff were totally useless in even attempting to sort this out and it was hardly a huge problem! By the way, we paid more than double for 2 couples in our 2 bed villa than if we had selected 2 separate rooms. This caused us a lot of stress (one of our party has been sick and we picked a private pool villa because of this). I would not go back again as I think our issue was treated with a complete lack of care, even though we told the staff we would be posting this review! They bombard you all day with useless WhatsApp messages but can't even solve a simple problem! Very disappointing