Alicia Enfield Review of Cadillac Jack's Gaming Resort
My family and I went to stay in this area and didn...
My family and I went to stay in this area and didn't have much luck finding a cabin to stay in, called Cadillac jacks and they were friendly and gave a good rate! So we thought. We confirmed the co-joining room multiple times with the front desk before out arrival. Turned out the rooms didn't join leaving us at jeopardy for our 5 KIDS as to where they would sleep without being over looked all night and splitting all of us up for the evening. We were told about the "perks" of staying at the hotel before we booked. Marcos percentage off your order (not true) it was not on the card. Buy one get one Starbucks (the store wasn't even available because they were just building it yet). Those are just a couple examples. Tried talking to the manager about our rooms not being together and he made up the excuse that they don't guarantee it. Talked to more than one couple that was staying there and the front desk charged them for their stay even tho they didn't even check in the day before. The staff is rude and inconsiderate. I would not recommend this to ANY family that wants to stay in the area and we will definitely not be going back. I have never been treated so disrespected by workers who are "supposed" to be in customer service.
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