- Three consistent rude receptions: 1) reject my e...

- Three consistent rude receptions: 1) reject my early check in request, 2) did not say "happy birthday" when I told her it was my birthday - only say "it must be 21 right?" and reject my upgrade request, 3) reject my late check out - after I explained that I am a platinum member, he gave me until 15.00
- Very slow response from Guest relation manager: need to email two and three times before I receive responses
- Bill still outstanding: deducted my points and charged full payment on my credit card. NO RESPONSE on my email to both hotel and guest relation manager until now.