Jagoda Sielska

Review of Hoom

We would like to warn potential Hoom customers aga...

We would like to warn potential Hoom customers against ordering furniture from this company. This is the most unprofessional company we have ever dealt with (and we equipped the entire apartment from the raw state). Months of arguing with the owner about delivering the product on time and in the correct version kept us awake at night. The table was delivered with a significant delay, and when it was already made - it was not in accordance with the contract and had significant defects. The owner set a date for the table to be repaired, then she delivered it again late, which prevented us from organizing Christmas for the family. Eventually, the table arrived in the version ordered. After a few weeks, however, the table top faded and it still looks very unfavorable (Mrs. Kinga suggested that we re-oiling the table top by ourselves), it also has pieces of wood glued on - it is not a uniform piece of wood. To sum up - cooperation with Hoom is a torment - dozens of e-mails mentioned, failure to meet deadlines, product delivered contrary to the contract and the final faded top. The contract we have concluded also contains abusive clauses - it is inconsistent with the letter of the law. My only regret is that in order to finish the flat as soon as possible, I signed it without consulting a lawyer.