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J
3 years ago

Initially it went well. But every time I call the ...

Initially it went well. But every time I call the office it goes to voicemail. I leave a name and number and have yet to receive a return phone call. I prepaid $800 for a door and cannot get anyone to answer the phone or return my calls concerning said door. Not impressed with the customer service at all.

D
3 years ago

it was a total disappointment. they charge me twic...

it was a total disappointment. they charge me twice after 3 days. they store your card info that's no good un trustable. sales lady was sweet heart but lady on the payment department don't know any thing about customer service

d
3 years ago

First time purchasing from Hull Supply. It couldn'...

First time purchasing from Hull Supply. It couldn't have been any easier. Very knowledgeable and great service! Walked in told them what kind of door I needed, 40 mins later drove off with my order. Thx for all of your help, keep up with the great customer service!

g
4 years ago

SO DISAPPOINTED!! I have called the service depart...

SO DISAPPOINTED!! I have called the service department more than once and keep being told how sorry they are and disappointed with the install...yet still waiting for them to call me back regrading their subcontractors work. Update: Joe Davila came out and fixed our door issues. He called and followed up a couple of weeks later to make sure was well! I appreciate them handling this in the manner that they did.

L
4 years ago

There was a minor issue with my order, but it was ...

There was a minor issue with my order, but it was quickly resolved by Rob Metcalf. As soon as I told Rob about the issue, he got with his production team and was able to replace the incorrect part within 2 hours! Although the product (door and frame) was exactly what I needed, Rob's customer service will be the reason that we go back to Hull Supply. Thanks for your help sir!

L
4 years ago

I am so impressed by the customer service at Hull ...

I am so impressed by the customer service at Hull Supply! Thank you to Rick Hull and your team for making sure that our door closures were correctly installed. Our door never slams anymore. I appreciate you!

H
4 years ago

After multiple failed attempts at figuring out a w...

After multiple failed attempts at figuring out a way to soundproof my cheap, hollow core bedroom door in our new rental house, I finally called Hull Supply to see if they could offer a solution.

The receptionist, Lily, was super friendly and transferred me to the sales department where Rick answered immediately. He was so informative about what my options were and what they could and couldn't supply for me. I went to the store right after the phone call. Rick had gone to lunch but Daniel Sauceda helped my boyfriend and me select the exact products we needed. He even suggested we check the clearance section and found us a discounted product that had been returned and saved us $40! We ended up having to return that product and buy one full price, but it was our fault, not Daniel's, as we had purchased the wrong length.

The perimeter seal and auto-bottom door sweep are now installed and our room is almost completely soundproofed from all our noisy roommates. We can now only hear them if they are literally yelling, and we no longer have to listen to dishes being done, things being microwaved, recycling being put up, etcetera. It ended up costing about $80 total - I would have paid twice that!

I wish I had more reasons to shop at Hull because their service and products are both exceptional. Thanks, guys!

About Hull Supply Company

Hull Supply Company: Your One-Stop Shop for Doors, Frames, Hardware and Access Control

If you're looking for a reliable supplier of doors, frames, hardware or access control systems in Austin, Texas, look no further than Hull Supply Company. With over 35 years of experience in the industry, Hull Supply has established itself as a trusted partner for contractors, builders and architects who demand quality products and exceptional service.

At Hull Supply Company, we understand that every project is unique and requires customized solutions. That's why we offer a wide range of products from leading manufacturers such as Allegion™ (formerly Ingersoll Rand Security Technologies), ASSA ABLOY™ (formerly HES and Securitron), Dormakaba™ (formerly Kaba Ilco Corp.), Schlage®, Von Duprin® and Yale®. Whether you need commercial or residential doors and frames; locks; panic devices; exit devices; electric strikes; magnetic locks; card readers or biometric access control systems - we have it all.

Our team of experts is always ready to assist you with product selection, specification writing or installation advice. We pride ourselves on our technical knowledge and attention to detail - ensuring that your project runs smoothly from start to finish.

But don't just take our word for it - see what our customers have to say:

"I've been working with Hull Supply for over 10 years now on various projects ranging from small remodels to large commercial buildings. They always provide excellent customer service along with competitive pricing." - John D., Contractor

"Hull Supply has been my go-to supplier for all my door hardware needs since I started my business 5 years ago. Their staff is knowledgeable about the products they sell which makes specifying the right product easy." - Sarah L., Architect

In addition to our extensive product offering and expert advice, Hull Supply also offers value-added services such as keying services (including master keying); custom fabrication of doors/frames/hardware; delivery services within the Austin area; job site surveys/consultations; AIA continuing education courses on door hardware specification writing.

So why choose Hull Supply Company? Here are just a few reasons:

- Extensive product offering from leading manufacturers
- Expert technical support
- Competitive pricing
- Value-added services
- Exceptional customer service

We invite you to visit our showroom located at 7801 N Lamar Blvd Suite B148 in Austin where you can see firsthand some of the latest innovations in door hardware technology. Our showroom hours are Monday-Friday from 8am-5pm.

Thank you for considering Hull Supply Company as your trusted partner in door hardware solutions!

Hull Supply Company

Hull Supply Company

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