I did not stay here. However, I booked a room for ...

I did not stay here. However, I booked a room for the night in November because I wanted to go skiing and I have never been skiing before. I did not realize that the ski resort doesn't make their own snow until mid December so I had to cancel my resort booking. When I called on the phone, a woman answered and I explained that I needed to cancel my reservation. She said "Would you like me to transfer you to this department to cancel your reservation or this department?" & I simply stated "which ever department you think would be best." Why is it my job to figure out which department I should be transferred to? I have no idea?? And she said "Whatever" in an extremely rude tone and transferred me. The person I was transferred to was VERY nice though.