Completely lost touch!

Completely lost touch!

Arrived at hotel at 1am on Sunday morning on a late flight.

Despite getting an upgrade to a sea view room on executive, the room looks like it s not been refurbished since 1980 s.

It took 1/2 hour for our bags to arrive from bell boy who told me the problem was that he was not informed which room we were in. Incredible!

And to top things off, the air conditioning / thermostat seems broken as the the temperature in the room was freezing despite setting to highest temperature of 25 degrees.

What happened!?