Cheryl Donaldson

Review of Pure Air Heating & Cooling

We had a 5 star experience with Pure Air Heating/C...

We had a 5 star experience with Pure Air Heating/Cooling. We contacted them for what we thought was a minor furnace problem that turned out to be major. The servicemen were efficient, respectful and very thorough. Using a camera, they were able to locate several holes up inside the furnace and were able to save us from what could have been a very serious carbon monoxide problem. The furnace was disconnected for our safety. Since they knew that I would be there alone, and do not drive, they immediately asked if there was anything I needed to have picked up before they left. Above and beyond routine service!
We were told they would do everything possible to get us a new furnace ASAP. They were true to their word , and contacted us within an hour that a furnace had been secured and they could be back with our new furnace the next am.
After installing the new furnace, it was noticed a few hours later that it wasn t heating properly. Once they were contacted, they were back within minutes and worked diligently and determined it was a manufacturers defect. The part was replaced , and the repairman then waited to make certain it was properly functioning and we had heat before he left. We could not recommend this company more... 10 out of 10 in every way