Marty Nichols

Review of Audi North Austin

So as an update to the review below I scheduled an...

So as an update to the review below I scheduled an appointment for this morning to complete the service required. Enrique met me as I came in the door and was very helpful. The service was preformed as requested and in a timely fashion. Upon completion Tyler the service drive manager met me at the counter and introduced himself. He had read my review and wanted to discuss it with me. He has evidently been charged with addressing this aspect of their dealership and acknowledged that they have had some challenges. We had a very candid and straight forward discussion on why I wrote what I wrote and what my expectations as a customer were. He was not defensive and listen to what I had to say and seemed sincere in addressing the issues. Time will tell however based on his handling of the situation we will most likely give their service department another opportunity.

Once again North Austin Audi's service did not fail to Disappoint. We've never owned a vehicle we liked so well that was so poorly serviced that we would not purchase another. One of the primary things we discussed when we purchased it was the importance of service. We were insured that they would take care of service needs in a timely fashion and if they couldn't a loaner car would be available. We prepaid for service through the first 3 years and 50,000 miles, we have been afforded a loaner carr twice, currently to get a simple oil change is a 4 week out schedule and even then that's if you are willing to wait the 1 1.2 hours. Recently we purchased new run flat tires as that's what is recommended and there is no spare. My wife had a flat that would not allow her to drive to the dealership. she was told it would be two to three days to get this service. after removing the tire and taking it to the location we still had to wait over a day to have a new tire mounted onto the rim, while our car sat on the side of the highway and my wife was without a car. Yesterday my wife called to schedule an oil change and was told they were very light this week and to just come by and it would be roughly 2 hours. I made arrangement with my schedule and took her car in to be told "they may be able to get to it in the morning". Once again no loaner no courtesy car no offer of a solution, simply we are really backed up.