Well first it took them well over one hour to get ...

Well first it took them well over one hour to get my luggage to my room. I had to call to the desk multiple times, this was extremely frustrating after a 14 hour flight. And then we found a bug in our bed, which i wasnt going to care too much about, until we found more bugs crawling in between the sheets. After that there was the spider infestation that looked like no one had cared to clean. So we called and asked for a new room, no one ever apologized or offered anything in the way of compensation for the hour and a half it took for them to make this happen. I was okay with all of that and didnt want to make a big deal.

One week after we checked out and settled the bill, they added a charge, when i called the same day the charge showed up, they told me the people who handle this arent there (labor day) so they were there to chage my credit card, but not to take my call. So i called the next day and spoke with the manager Roland, i explained that if they made a mistake that was their issue, and how unprofessional of them to add charges after the bill is settled one week later without talking to me.

He agreed and committed to taking the charge off, 3 days later it was processed by my credit card company.

If you are looking for excellant service and competence; look elsewhere.