The rooms were nice, however the light system was ...

The rooms were nice, however the light system was very confusing. Check-in took forever. We were exhausted from traveling and it would have been nice if they had water out for their guests during the 30-45 minute check-in period. We were also peeved to learn that, contrary to what the website said, there were no laundry facilities. We had to do our laundry in the sink/bathtub. Finally, I ordered room service. The order came quickly, but the man might have been in a hurry because he burst in the minute I opened the door (no hello or anything), set the food down, shoved the receipt in my face to sign, then ripped the copy out of my hand and nearly missed the 2 I was holding in my hand for him. He could have been understaffed or having a bad day, but either way he came off very rude and I was put off by it.