Awesome terrain --- worst customer service imagina...

Awesome terrain --- worst customer service imaginable. Lift operators, restaurant people, the management, the rental people ... all horrible.

BUT, awesome Instructors! Their instructors are incredible and they are out to make you have a good time and learn a great sport.

The rest of the people there ? Well, lets see, guy at the register screwed up our rentals and passes, it took 25 minutes for the manager to respond ... so we missed our class ... 1 person in our group was a complete newbie ... so yeah, 4 hours of driving, all for nothing, because the register guy is incompetent. Do we get even a hot chocolate for my buddy ? NOPE!!! How about an apology ? NOPE!!! Can we take a shorter class ? NOPE! Just come back another day after driving another 4 hours! Have great day guys!

Come back next time ... my wife is on her FIRST ever snowboarding lesson. 45 minutes into the class, her bindings break! She falls hard! We take the bindings back after the trip to the onsite doctor, expecting an apology ... what do we get ? A demand to pay $100 because we broke the binding! Are you kidding me?! Bindings don't have catastrophic failure ... its plastic! By nature, they break due to stress over time. Stress over time on the same place ... namely where people put pressure when leaning forward ... causes the plastic there to stretch, and as it stretches, the water gets in, freezes, pushes it apart. Repeat this over and over, and one day, the bindings will break! So anyway ... yeah, we paid $100 for my wife breaking her wrist because of their OLD CRAPPY RENTALS! Have a great day guys!

IF there was ANY other viable way of hitting the slope, trust me, I would NEVER USE THIS PLACE!

But there isnt, and since I own my gear, and pack a lunch ... I dont have to deal with this crap. And for that I am thankful!