Attending a vacation/time share pitch which we boo...

Attending a vacation/time share pitch which we booked almost a year ago. We arrived at 4:30pm and told our room was not cleaned yet and they didn't know how long it would take to get finished. They offered us the same room type on a lower floor which we took as we had dinner reservations and needed to get ready. We were looking forward to our stay with our son. He had to sleep on a pull out sofa bed which would have been ok had the mattress been somewhat comfortable. It's like sleeping on a bed if hard springs. I put an extra blanket over it to make it less painful for him. My husband has diamond status with Hilton which doesn't seem to matter here. No Waters upon arrival, no complementary breakfast vouchers, no upgrades or designated parking spaces. The kitchen is well stocked facilitating ease of cooking. The space is clean. The staff has been apologetic and helpful. There was no shuttle to Disney Springs. I've only been here for 24 hrs and based on the pull out mattress condition unfortunately I cannot not recommend this property for more than 2 people.