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Review of Nautilus Insurance Company

If I could give them zero stars I would. So far i...

If I could give them zero stars I would. So far in our experience this company and their insurance claim process has been excruciating. After the adjuster came out in December it took another 3 weeks of me leaving voicemails with the claims handler and then emailing to get an initial estimate of damages - This was in December - It is now April. The claims handler is avoiding my emails, telling me I've refused their offer - which is completely false as her prior email said she was adjusting the offer and then never sent me anything. She now will not respond to my email saying she is sending me a letter but refusing to email me a copy of the letter after I requested a copy be emailed 3 times - I do not want to wait for a letter that was probably never mailed. Very negative experience so far, proof of damage caused by subcontractor and they are continuing to deny portions of claim and ignoring emails requesting clarification and answers to questions. They emailed a letter stating that if I take their offer I waive my right to recover unseen damages found during repairs-I deal with claims often in my line of work - always leave the door open for supplemental claims in the event additional damages are found-for them to require this to issue payment is asinine. I went to their main website to get the names of key officers and have now been copying them on my email requests - still nothing, which just proves to me that the company is difficult as a whole. Maybe another poor review-there seems to be many-will get their attention. Look at the google reviews - 5 of the 7 "5 star" reviews are locals and they left NO comment on why they gave a "5 star" review! Ha! I do not recommend insuring your business through them, in the unfortunate event your client may need to file a claim....well - you will lose the client and word of mouth gets around fast.