The service was pretty straight forward.They did n...

The service was pretty straight forward.They did not do much because i did it all for them! I did all of my homework and came in there with the type of car i wanted and how much my trade- in was worth.
I test drove then haggled. They gave me a decent price on both car and trade-in.
Then the circus started... They couldnot get ahold of any banks so after an hour and a half they sent me home with the car. This is common practice anymore anyway.
I was told the paperwork was ready on two occasasions. The first time i was told they had nothing for me so i wasted my third hour.The next time with my "appointment" i got in there and nothing was ready! Nothing!! They hadn't even put the paperwork in the computer. They lost my insurance card that was faxed over my prevoius wasted hour, so they drove to my agent to get one because no fax was working. I finally got in the business office ( there were two people that were running the office and they did not work together) and no pen and no correct numbers on the papers..In the meantime still no vehicle they took the vehicle as soon as i got there to fuel up and find a missing peice to the interior. At hour number two after my appointment still no car. I had to ask them to go get it.
Total time in the dealer: 6 hours. If you are going there have your paperwork together, also tell them that you are leaving and not to call unless they have ALL the paperwork and are ready to sign.
Also the place looked horrible. The front window was covered with plywood, the floors were dirty. Dont use the bathroom, there are stains and holes on the wall and no lock on the door. They put a sliding bolt so no one can walk in.

In short, There are too many people involved in the sale which takes too much time.The wait time was unreasonable. The place is disgusting.