Heather Staheli

Review of Orange Lake Resorts, Holiday I...

Despite the rooms being very nice and the location...

Despite the rooms being very nice and the location good I can't give a better review due to poor communication between departments which resulted in significant inconvenience. Additionally when trying to get accurate information, most of the front desk staff, not all, are rude. We had a swim suit delivered as one of our party forgot to pack hers. The front desk sent it to the warehouse where it sat for 2 days. All and all I think this resort is too large to provide good customer service so be prepared to be on your own in a gated community.