Pros:

Pros:
- Service: the guy who checked me in went above and beyond in terms of making me feel welcome and giving me an orientation to my time in London. He must've spent a solid 20 mins with me giving me his personal experience on recommendations to see and do during my time there and every single one was spot on
- Rooms: Both my room and the bathroom were super clean, felt totally okay going barefoot in the shower
- Location: ~10 min walk from a central tube station and ~5 min walk from several key bus lines meant it was really easy to get around the city

Cons:
- No elevator/lift
- People didn't feel too social, but that was probably crowd-dependent