The first day there everything that could go wrong...

The first day there everything that could go wrong did go wrong. The line was super long for check in and then the lady was rude. They were supposed to text me when our room was ready and I had to call after 2 hours of waiting to find out it was ready they just didn't text me. Getting a ride on the property was a 15 to 30 min wait everytime. A few times I had to call twice because no one came. They have an app for you to use but it doesn't work. The wifi is horrible! Everything is very expensive but that would be ok if it was worth it through the quality or service but it totally is not. The food at barefoot bar and the poolside place is more like overpriced fair food. The restaurants need to stay open later. Especially the poolside place. Housekeeping never would refill our coffee pods or cups and I had to call almost every day to get them. One day the staff took our patio chair even though we used it every day. We had to call and get it back. The location is nice and the grounds are pretty so I gave 2 stars but really... the rooms are not nearly as nice as the website leads you to believe and I wont be coming back. Not worth it. Oh also there is a theft problem there. The first day someone stole my husbands flip flops from off our patio even though they were hidden so they came looking for stuff to steal. Our Air conditioning went out and didnt work the last night we were there which made the room very hot and uncomfortable and our baby woke up because it was so bad and I got to be up with her all night because it was so hot. They didnt even apologize only a "the whole grounds are out and we are working on it"!