Theresa Goiffon

Review of Boyer Trucks

Boyer Ford in Superior WI. Very bad experience! Te...

Boyer Ford in Superior WI. Very bad experience! Terrible service, it took 2 months for them to replace our RV engine. They replaced it last year, the engine was under a 3 year warranty, both parts and labor, we used it three times, the new engine they replaced broke down too. Jasper the engine company provided another engine at no charge, however, Boyer charged us $4,000 for labor on this second new motor, which was under warranty, the same charge they billed us for the first one! We never received an estimate prior for any service, we assumed because it was under warranty a new motor and installation would be covered, as stated in our warranty. Their bill was not itemized, no hours even recorded. The first time we had used Boyer in Savage, less than a year ago, we paid nearly $12.000 and had a good experience.

Then they left a present in our toilet, as they clearly used our toilet while it was being repaired. Never ever again!

p.s. I tried to get this sorted out with the manager at the Superior location to no avail. The little "automatic" apology doesn't help, but rather points out, there must be many bad reviews to have this "canned" apology in place. I have left a message at the number below.