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Matthew Compeau

4 years ago

This company needs to change their policies when i...

This company needs to change their policies when it comes to giving vision providers the member ID number. I was able to verify plan number, D.O.B. Name all of those things but because I didn t know her address I was unable to get her member ID number... how are we suppose to bill your members correctly and diligently if you won t give us the member ID even though we ve verified everything else? This is a terrible way to do business and it wastes a lot of time for not only is but your customers. Please change your policy it s awful

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