V

Vi Tre

3 years ago

Bad management.

Bad management.
I sent an email to book the guided tour of the Gradara castle ... and no reply email.
I had to call back and .. to my request for a confirmation email .. they replied annoyed that they sent it and instead nothing.
We show up 1 hour before the visit ... we pay 15 euros per person ... they recommend us to be there on time at 11.30 ... yesterday August 15th. done.
At 11.20 we introduce ourselves and one of the two staff leads that the other was around looking for us because the visit had begun. They accompany us to the group ... and in the meantime the guide had already started for almost 10 minutes. very kind lady ... she gave us a brief summary of what she had already said.We didn't want to ask for at least part of a refund ... but the management of this pro loco is really ... very bad.

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