We stayed here a year ago and had a ocean front vi...

We stayed here a year ago and had a ocean front view. Our stay was perfect. We needed another getaway and reserved and paid for an ocean view and received a "partial ocean view". We saw very little of the ocean and a lot of the restaurant on the second floor. When we addressed the obvious error on their part, they were not empathetic and simply explained that we must have read the description incorrectly. Nowhere on our reservation did it say "partial ocean view".

There was a huge conference in the hotel they were obviously more concerned about and losing our business this week and in the future was not their concern. Shame. They made a good first impression, but we have found another hotel in HB that has better accommodations and staff that is very attentive. They have lost our business.