Our first time in NYC and Novotel came highly reco...

Our first time in NYC and Novotel came highly recommended by our travel agent. Location is good, but hotel does not provide any information as other hotels do as to where anything is in relation to the hotel. There is also no info in room as to where ice machines, gym etc are located in the hotel. What really, really irked me, though, was that a $240 hold was placed on our debit for incidentals . While I DO understand the reason, I was NOT told ahead of time it would be that much. My husband inquired at the front desk about it and asked to get it reduced we have a cruise in two days and they,too, will hold my account. We were told too bad, all hotels in NYC do this and it will not be released for 2-3 business days after we check out. NOT cool!! My husband and I travel 2-3 times a year, but right now we have no plans to ever visit Novotel again.