Ordered a Miele washing machine last week

Ordered a Miele washing machine last week

First delivery attempt: broken because of faulty handling at MM distribution
Second delivery attempt: Got a message saying the order was sent out, it wasn't
Third delivery attempt: Different washing machine, no original packaging and broken again

Update:

Fourth attempt: Order again wasn't sent out
Fifth attempt: Order not sent out and delayed

What's going on Mediamarkt? Please allocate some priority and focus on service/aftersales rather than increase turnover en generate leads for partners. This is borderline kindergarden stuff.