Service.....I don't even know where to start. 5 ho...

Service.....I don't even know where to start. 5 hours for an oil change I had an appointment for, charged for a windshield repair that was never repaired, and just found out my lug nuts are rusted on with ones that are the wrong size after paying for a tire rotation four months ago. PLEASE DONT LET THEM TOUCH YOUR VEHICLE!!!!!!