I just stayed in this hotel. And in my opinion is ...

I just stayed in this hotel. And in my opinion is totally not worth the money. The entree is beautiful and the rooms are allright but the staff is not friendly and helpfull at all. I just run the New York city marathon and after that I wanted to take a bath, but the water that came out was brown. So I was telling this to a staff member at the reception. He was not apologizing at all, and told me that he needs to make up a report of this, to be able to fix the problem. To make up this report it will take 30 minutes of my time in New York. And I had only two hours left, it crazy that nobody was able to apologize for this. And just fix the problem for the next guest that are coming in. The guy at the reception was telling me that when I was not able to spent the time to make up a report with him, he couldn't do nothing about it. 'So it was my choice'. I think that's not the way you wanted to be treated, when you spend such a amount of money to stay in a hotel like this, and can't take a normal shower or bath.