our stay was cut short due to both my baby daughte...

our stay was cut short due to both my baby daughter and my wife becoming ill with a sickness bug.
I thought the New Years Eve buffet at the Kook Cafe was a big disappointment. Same selection as previous days and the replenishment of dishes was not very good which resulted in even less selection.
Room service dinner on the Sunday night was a very poor experience and unfortunately compounded to the unfortunate experience.
The afternoon tea in the club lounge was really quite pathetic compared to other Shangri-La hotels as well as your competitors.
On the plus side, all the staff we encountered were both polite and helpful and the accommodation met our expectations. I particularly liked the touch of the bell boy at the airport there to meet us and assist us to check in. I've never experienced that in all my years of travel and thought that it was an exceptional addition to the hotels consideration of its customers.