Dean Paddock

Review of Carrsmith

I would highly reconsider if this may be your choi...

I would highly reconsider if this may be your choice of mechanic shops. They have extremely friendly service reps that try to get you to have more and more things looked at in your car that may be the most minor of issues. Beyond that I was asked to leave my car there for the day and the only thing they were able to do was diagnose that I needed a simple door part. I left there with nothing being done to the car and awaiting a quote.

The quote received was for 2 parts and labour which came out to over $1000. astounded by the part prices I called up an independent parts dealer that requested my cars VIN number and matched up all necessary parts. Carsmith estimated $750+ in parts when in actual fact they costed $270. I called them telling them I had found better prices and if they could rather purchase the parts from this parts dealer and they refused to do so saying they too were trying me make "a buck". They clearly inflate the part prices by 30-40 percent in order to take even more money from you.

Additionally, I needed a headlight bulb replaced, the cost of the part being $20. However they said that in order to do so the bumper of the car needed to be removed and then the entire headlight and so on. They said it would take about 1hr30min-2hrs. keeping in mind labour costs $75/hr. I looked up online how to change the headlight and of course they had lied to me, the replacement takes 15mins for an amateur and the bumper does not have to be removed nor the entire headlight.

These people are exceptionally dishonest and lack respect that i was under the impression they had and should not be used even for some of the most minor jobs. They will try their absolute best to rip you off. Do yourself a favour and don't use these rip offs.