**Where to even begin with this disastrous hotel**...

**Where to even begin with this disastrous hotel**
I booked 2 hotel rooms for 2 nights, one of them was to be a king size bed and other two queen beds.
I called on Wednesday to book the reservation and then again on Friday.
We arrived in Savannah for a late check in, we drove from Orlando and got to Savannah after midnight.
The city was creepy as could be, and pulling into the hotel driveway, we legit thought we were at the wrong address. We walk inside, to the creepiest music playing, and the lights flickering at the front desk.
I give the guy my name and all my information, and he gets the keys ready and mentions two rooms with two king beds. I m thinking he just was tired and said the wrong info, he was correct though.
When booking on the phone through the actual hotel- this 4 star hotel cannot guarantee a room with two queen beds. So I have a party of 6, and two adults are going to be sleeping where? The front desk was not of any help at all, and pretty much scammed me into getting another room for my guests.
For 2 nights, 3 rooms our bill was over $1600, the manager of the location says that these sort of things happen all the time. Ok, so why not fix them??? You re a 4star hotel and are associated with Ritz Carlton & Marriott, can you not get some better management or better yet, help a customer out that just drove 4 hours, and are tired and need some sleep?
We can get you a room, but of course they did not comp it. The best thing they could do is a 10% off nightly rate and complimentary continental breakfast- which was cold, and had enough options to feed a 5year old boy.

This is a disgrace of a hotel to the Ritz, none of my reviews on this place can be any sort of positive. I ve been at other nice hotels, and know what it s like when a hotel has good customer service.
There is ALWAYS something that a manager can do to make their customer happy & try and keep them satisfied.
I HOPE that for some reason they will deduct and give me a credit on my card.
I have a party of 6 people, that are ready to write their own thoughts. Can you imagine though, coming to GA for a birthday weekend & getting treated as if you re at a motel 6, actually- I even think motel 6 would ve handled the situation better.

Regarding the appearance- Old and crusty.
There was so much dust inside the room, which smelled like a wet towel.
The bed sheets were clean, so that s a plus but the amount of noise you hear throughout the night is terrible. Cardboard thin walls.