Kenneth Weight

Review of Carpenters Solicitors

I FIND IT ALMOST IMPOSSIBLE TO BELIEVE THAT THE MA...

I FIND IT ALMOST IMPOSSIBLE TO BELIEVE THAT THE MAJORITY OF THESE 5 STAR REVIEWS WERE NOT WRITTEN BY THE CARPENTER STAFF THEM SELF. IT IS OBVIOUS THE OWNER UNDERSTANDS THE IMPACT OF ON LINE REVIEWS AS THEY ARE REPLYING SO QUICKLY TO ANY NEGATIVE POSTS. THE FACT THE OWNER IS SO ACTIVE ON THIS FORUM JUST GOES TO SHOW HOW EASILY THEY COULD BE POST BOGUS POSTS!!!

The reason I find it so hard to believe that so many customers were so satisfied is down to the shocking treatment my daughter had by this firm. She was 17 at the time of the accident (this is why I was required to speak on her behalf). She was badly injured and quite distraught after the accident. She was referred to carpenters by her insurer who told us they would call soon. We did not hear from Carpenter's for weeks, and when I took it on my self to call them they were closed or busy. Because my daughter was in obvious need of physio, I called a firm I had used to my own RTA case previously. They were able to set up the case and arrange a meeting with an agent over the phone on the first call. However before I could sign paperwork with this company, I received that long awaited call from Carpenter and spoke to a gentleman who said everything in his power to persuade me to sign paperwork with them and cancel with the other solicitor, This turned out to be one of the biggest mistakes we could have made and since signing that paperwork with carpenters they seem to have lost interest in us and seem to have no goal of settling our claim. Impossible to get a straight answser from them when we do finally get in touch with them after being passed from pillar to post!!