Disappointed when we arrived at Marriott, there wa...

Disappointed when we arrived at Marriott, there was no welcome with drinks or refresher towel as is there custom, when to check in asked to wait 2 hours until 3pm which was fine but when we went back at 3pm room still wasn't ready and waited another 30 minutes and still it wasn't ready, then we asked for the manager and would like a refund, the manager found us a room immediately. After going to our room and unpacked we opened our curtain and we were facing the roof of the foyer which was not a deluxe garden view room that we had paid for. We went back to reception and spoke to the manager he was extremely apologetic and located another room for us on the third floor at the end of the building. The most disappointing of all they advertise being located on the beach which is incorrect, you have to catch a shuttle bus to the beach about 10 mins away. The staff are extremely polite and the facilities in place are great, we had a few problems in our room we reported them a few times to be looked at and nothing was done.
I would think twice about staying at a Marriott in the future.
Regards
Joe and Shirley sciberras