Sal Lomeli

Review of Iberostar Hotels & Resorts

My wife and I had made a reservation to stay last ...

My wife and I had made a reservation to stay last week. When we arrived our room was not ready and were instructed to wait and eat at the all inclusive buffet. The food was not tasteful or pleasing. Once our room was ready we went in and noticed that the bathroom door would not close and there was no trash bin inside the restroom. Finally we were not even provided a coffee maker. We went back downstairs and received a refund. Customer service was at an all time low when i received a surprise charge for the reservation and called the hotel. I was given a terrible treatment by the gentleman (gabriel I believe) and he quickly hung up on me. I quickly jumped on here and left this review. Pure Salt Garonda made it up and we ended up having a great vacation.