I am extremely disappointed with this facility. I...

I am extremely disappointed with this facility. I live in Summerlin and can't believe their is a business that is so incompetent at what they do. My Mom has been here for about 3 weeks and the service here has been poor. Poor communication between staff that caused issues with appointments and transportation. Most of the people here have been nice and apologetic but it seems the management is lacking. I could have forgiven everything that has happened until today. Seeing that my Mom was getting worse after a recent doctor's procedure at another clinic they recommended that she be seen at a hospital for evaluation. We agreed and she was sent to Summerlin Hospital. After being there for several hours they said she needed to stay overnight to continue to run tests and evaluate her condition. We agreed and returned to the Heights of Summerlin ot notify them of the situation and make sure her room would be secured and reserved. When we got there we found out that her room had been cleaned and cleared of all her belongings. We had to track down the cleaning person to locate her items which were thrown in a box and put into storage. After some time we finally were told that when she left she was discharged which we were not told or else we would have taken all her things. I hope the other people there are not treated the same and that the management does a better job with training and communication. When she is released from the hospital we will be looking for a better faciltiy.