Review of Manly Pacific Parkroyal

4 years ago

Didn't like

Didn't like

The Hotel Rooms are very dated. The main lobby is beautiful and makes you think you are a clean well kept hotel but upon entering the room it was a very different experience. Upon entry to the room there was a strong odour coming from the bathroom (sewer smell). The Entertainment system was not very good. The remote worked when it wanted to and the streaming features didn't work. The hotel offered a DVD player and DVDS so our kids could watch a movie but they didn't bring it ro the room after we asked. The phone in the room also didn't work and when I went to reception on 2 occasions they said they would send someone to fix it but didn't. We paid for wifi when it was meant to be free and when I explained this to the reception they said I shouldn't have been able to do this and refunded our $30 room service for the inconvenience.

We had 1 bath towel in our room when we arrived.

The spa was not working and looking dirty as it was empty.

Also the building has 2 lifts which is nowhere near enough for a hotel of this size.

Overall a terrible experience and I wouldn't stay here again.

Did like

The location - Close to all shops, restaurants, bars and the beach.

The staff - The staff were very apologetic when I went to reception the few times but didn't deliver on the DVD player so I like that they were mannerly and seem to try and accommodate us but in the end we were disappointed again.