melanie johnson

Review of The Westin Hilton Head Island ...

This Resort is very nice. It is well decorated an...

This Resort is very nice. It is well decorated and has a very lovely pool and ocean area. The spa was very nice and my husband and I enjoyed our couple's massage. Our checkin was fast and the gentlemen at the front desk are quite pleasant. We were in a double queen room on the 4th floor with a very beautiful view of the pool and the ocean. However, the housekeeping service does need some improvements in quality of service. For example, when we arrived to our room the toilet appeared to be dirty and there was makeup on a pillowcase. They promptly offered to fix the issue or "upgrade" our room. However, the room that they moved us to smelled terrible and did not have a nice view (there was a large pile of debris directly in front of the room) so we agreed to move to our original room after the corrections were made. Hotel management did provide us a resort credit the following day. As well, housekeeping cleaned our room during our stay, but they did not provide us additional towels, cloths or soap (they removed our soap while cleaning). It was difficult to procure these items after the fact and we never received additional cloths or soap. My additional critique is that the resort seems to overcharge for almost all services and products. I forgot to pack a razor and purchased a pack of BIC razors in the on-site shop...the charge was almost $10. We also ate at the Carolina Room for breakfast one morning...the charge was $25 each for a mediocre buffet. In addition, we utilized room service for dinner one evening....the cost for a burger and fries was $17.50 + $3 delivery fee + 21% gratuity...then when the young lady delivered the burger she informed us that the gratuity charge went directly to the hotel so we had to tip her as well. Hello $30 cheeseburger!

Overall, the hotel made for a nice weekend and I would return again. With a few slight adjustments to service, I feel the hotel would have gained a 5 star review.